We have developed our own automated self-service support desk for our Highland Google setup.
This will allow staff to carry out various administrative tasks such as...
All of these operations will be completed instantly and the user who completes the form will receive an email with confirmation details.
For Highland staff to access this you have to be logged in to the Chrome browser using your Highland Google account (watch the 'Sign into Chrome' video if you are unsure how to do this).
You should see a Highland Bookmarks option on Google Chrome. Inside that is a link to the 'Google Self-Service Support Desk'. From there follow the instructions and when complete click to open GMail.
The Digital Learning Team will add news or examples of good practice on here so keep checking back for up to date info.